Align and focus on continuous integration (CI) andcontinuous deployment (CD) of technology in applications- Plan and Execute the DevOps pipeline that supports theapplication life cycle across the DevOps toolchain — fromplanning, coding and building, testing, staging, release, configurationand monitoring
- Manage the IT infrastructure as per the requirement of thesupported software code
- On-board an application on the DevOps tool and configure it asper the clients need
- Create user access workflows and provide user access as per thedefined process
- Build and engineer the DevOps tool as per the customizationsuggested by the client
- Collaborate with development staff to tackle the coding andscripting needed to connect elements of the code that are required torun the software release with operating systems and productioninfrastructure
- Leverage and use tools to automate testing & deployment in aDev-Ops environment
Provide customer support/ service on the DevOps tools- Timely support internal & external customers on multipleplatforms
- Resolution of the tickets raised on these tools to be addressed& resolved within a specified TAT
- Ensure adequate resolution with customer satisfaction
- Follow escalation matrix/ process as soon as a resolution getscomplicated or isn’t resolved
- Troubleshoot and perform root cause analysis of critical/repeatable issues
-
Functional Competencies/ Skill
- Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent
- Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
- Technical knowledge – knowledge of various DevOps tools,customization and its implementation at the client site - Expert
Behavioral Competencies- Execution Excellence
- Passion for Results
- Confidence
- Client centricity
- Formulation & Prioritization
Company
Location
Bangalore - India
Job type
Full-Time
Python Job Details
Overview:
Role Purpose
Do
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Dev Ops Lead Engineer/ Project Manager
Regular reporting & updates
Application teams/ owners, application developers, releasemanagers
For end to end Continuous Integration, Continuous Deployment& Monitoring
Clients
To provide optimal support from time to time
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment & Monitoring
100% error free on boarding & implementation
2.
CSAT
Timely customer resolution as per TAT
Role Purpose
The purpose of this role is to work with Application teams anddevelopers to facilitate better coordination amongst operations,development and testing functions by automating and streamlining theintegration and deployment processes
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Dev Ops Lead Engineer/ Project Manager
Regular reporting & updates
Application teams/ owners, application developers, releasemanagers
For end to end Continuous Integration, Continuous Deployment& Monitoring
External
Clients
To provide optimal support from time to time
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
Expert
Applies the competency in all situations and is serves as a guide toothers as well.
Master
Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Continuous Integration, Deployment & Monitoring
100% error free on boarding & implementation
2.
CSAT
Timely customer resolution as per TAT
Zero escalation
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